Return Eligibility

• Return requests must be submitted within 30 days of confirmed delivery.
• An approved RMA (Return Merchandise Authorization) is required before anything is sent back. Returns sent without an approved RMA may be refused, rejected, or returned to sender at the customer's expense, and may forfeit any refund.
• Items must be unused, uninstalled, unmodified, and test-fit-free, returned in original packaging with all included hardware, accessories, and documentation.
• Return shipping is the customer's responsibility unless the return is the direct result of confirmed SBX Performance error or a verified manufacturing defect.

Refunds, Shipping & Restocking Fees

Refunds apply to the product price only. Original outbound shipping charges are non-refundable under all circumstances unless the return is the direct result of SBX Performance error.

All approved returns may be subject to a restocking fee of up to 20%, depending on the product, condition of the return, and supplier or manufacturer policy. Where applicable, the refund amount will be reduced by the restocking fee, original shipping charges, return shipping costs, supplier return charges, and any other non-recoverable fees.

Non-Returnable & Final Sale Items

The following are final sale and not eligible for return, refund, or exchange unless required by law:

• Special Order, Direct-Ship, and Made-to-Order items once submitted to the supplier.
• Select brand products, including but not limited to J's Racing, Fujitsubo, Infinity Design, Axis Parts, Airtec, Hondata, and other premium or supplier-restricted brands.
• Opened, installed, used, test-fitted, altered, or modified items.
• Clearance, overstock, closeout, or open-box items.
• Gift cards.
• Hazardous materials, including flammable liquids, gases, and similar restricted items.
• International orders, unless otherwise required by law.
• Returns sent back without an approved RMA.
• Navidium Shipping Protection fees, under any circumstance.

If a product is labeled “Special Order,” “Direct-Ship,” “Made-to-Order,” or “Final Sale,” it is not returnable. Customers are responsible for reviewing the product listing before purchase.

Kits & Product Bundles

Complete kits, bundled products, and package deals must be returned in full. Partial returns from bundles or kits are not accepted.

Damaged, Defective, or Incorrect Items

If an issue is covered under manufacturer warranty, SBX Performance may assist with the claim, but final approval and timelines are determined solely by the manufacturer.

Order Cancellations

• Approved cancellations may be subject to a 20% cancellation fee.
• Orders that have already shipped cannot be canceled.
• Special Order, Made-to-Order, or supplier-submitted items may be final sale once processing begins.
• Navidium Shipping Protection fees are non-refundable if an order is canceled.

To Request a Return or RMA

SBX In-Stock Items

Direct-Ship / Manufacturer Warehouse Orders

Common direct-ship brands may include:

Domestic Shipping Rates (United States)

Exclusions may apply for freight, oversized items, direct-ship brands, Hawaii, Puerto Rico, and international orders.

Freight Shipping Estimates (U.S. Only)

Signature Confirmation on High-Value Orders

Local Pickup

Local pickup is available by appointment only in the Poughkeepsie, NY 12603 area. Contact us in advance to schedule.

International Shipping

• We ship to many countries worldwide. International shipping charges are paid by the customer and do not qualify for free-shipping promotions.
• All duties, tariffs, VAT, brokerage fees, import taxes, and customs charges are the customer's sole responsibility.
• International transit times may be delayed by customs inspections or carrier processing.
• Canadian customers should email sales@sbxperformance.com for a shipping quote before checkout.

Hawaii & Puerto Rico

Additional shipping charges may apply and may not calculate accurately at checkout. If an adjustment is required, we will contact you before shipment for approval.

For all orders, any one or more of the following constitutes conclusive proof of delivery to the address entered at checkout:

• A carrier delivery scan with date and time stamp
• Carrier GPS coordinates placing delivery at or near the shipping address
• A carrier-captured delivery photograph showing the package at the delivery location
• A signature record, where signature confirmation was applied

A carrier delivery photograph showing the package at the customer's address is, on its own, sufficient proof of delivery and acceptance. Once such proof exists, the transaction is considered complete and the customer assumes all risk for the package.

It is the customer's responsibility to provide a complete and secure shipping address at checkout and to make arrangements for safe receipt of the package. SBX Performance is not responsible for losses arising from an incorrect, incomplete, or unsecured delivery address provided by the customer.

SBX Performance is not responsible for packages lost, stolen, or damaged in transit unless Navidium Shipping Protection was added at checkout. Customers who decline protection must pursue all claims directly with the carrier. The two scenarios below are handled differently — please read both.

1. Lost in Transit — No Delivery Scan

2. Stolen After Delivery — Police Report Mandatory

Damaged in Transit

Damage must be reported within 48 hours of delivery with clear photos of the item, packaging, and shipping label (see Section 1). Save all packaging until the claim is resolved; discarding packaging may void the claim.

SBX Performance offers optional Shipping Protection powered by Navidium at checkout. This protection is provided through a third-party app and must be actively selected by the customer. If it is not selected, no shipping protection applies to the order.

Claim Requirements

• Stolen-after-delivery claims require: (1) a confirmed carrier delivery scan or photo, (2) an official police report with case number per Section 4, and (3) a signed statement of non-receipt. A delivery photograph showing the package at the delivery address is grounds for denial of a “not received” claim absent a valid police report.
• Lost-in-transit claims require a completed carrier trace confirming non-delivery.
• Damage claims require photos submitted within 48 hours of delivery.

A claim missing any required element will be denied. To file, use the Navidium Claims button in the footer of our website and provide your order number, a description of the issue, and all required documentation.

Tariff Policy — Effective 1/25/2026

• Orders placed on or after 1/25/2026 may have applicable tariffs calculated and added at checkout when available.
• Orders placed before 1/25/2026 remain the customer's responsibility for any tariffs or import-related charges assessed during transit or delivery.

Refused Shipments

If a shipment is refused due to unpaid customs fees, import charges, or duties and is returned to SBX Performance or the supplier, any refund may be reduced by shipping charges, handling fees, return fees, supplier penalties, and other non-recoverable costs.

Backorders and production delays are common in the automotive performance industry, especially with platform-specific and limited-production parts.

• Estimated lead times are provided by manufacturers and may change without notice.
• SBX Performance does not guarantee supplier or manufacturer ETAs.
• If an item is backordered, we will provide the best available estimate when possible.
• Special Order and Made-to-Order items may not be cancelable, returnable, or refundable once submitted to the supplier.

By completing checkout, you affirmatively agree to this policy in full, including the proof-of-delivery and risk-of-loss terms in Section 3.

SBX Performance will contest any such dispute with full delivery evidence, including the carrier tracking record, delivery scan, GPS data, delivery photograph, signature record (where applicable), and the customer's acceptance of this policy at checkout. Where a dispute is found to be illegitimate, SBX Performance reserves the right to recover its costs and to refuse future service.

• The customer is solely responsible for ensuring legal use and compliance with all local, state, and federal emissions regulations.
• SBX Performance makes no representation regarding emissions legality unless explicitly stated on the product page.
• SBX Performance is not liable for misuse, emissions violations, or legal consequences arising from improper installation or use.

By purchasing, the customer acknowledges and accepts all applicable off-road-use and emissions-compliance responsibility.