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WARRANTY & SHIPPING PROTECTION

SBX Performance
Driven by Passion. Delivered with Precision.
Store Policy

Warranty & Shipping Protection

SBX Performance is committed to a transparent and reliable purchasing experience. This policy explains optional Shipping Protection, shipping-risk responsibility, and manufacturer warranty support.

1

Shipping Protection with Navidium

SBX Performance offers optional Shipping Protection powered by Navidium at checkout for 3% of your order total. Shipping Protection is optional and must be actively selected by the customer during checkout.

What Shipping Protection Covers Shipping Protection may cover packages lost in transit, stolen after confirmed delivery, or damaged during shipping, subject to Navidium’s terms, documentation requirements, approval standards, and claim review process.
Third-Party Claim Administration Once purchased, Navidium independently manages claim intake, review, approval, denial, and claim fulfillment. SBX Performance does not control Navidium claim outcomes, timelines, or coverage decisions.
2

Your Protection Choice at Checkout

Shipping Protection is completely optional. Customers must actively choose to add it or decline it during checkout. Your selection determines who bears the risk after the package is transferred to the carrier.

With Shipping Protection

  • Lost in transit may be covered by Navidium
  • Stolen after delivery may be covered by Navidium
  • Transit damage may be covered by Navidium
  • Claims are filed directly with Navidium
  • Resolution is subject to Navidium terms
  • Protection is independent of SBX return policy

Without Shipping Protection

  • Lost in transit is not covered by SBX Performance
  • Stolen after delivery is not covered by SBX Performance
  • Transit damage is not covered by SBX Performance
  • Claims must be pursued directly with the carrier
  • Carrier decisions are outside SBX control
  • Customer assumes shipping-related risk after carrier acceptance
Liability When Protection Is Declined If Shipping Protection is declined at checkout, the customer acknowledges and agrees that SBX Performance is not liable for packages that are lost, stolen, damaged, delayed, or misdelivered after the shipment has been transferred to the carrier.

All risk of loss transfers to the customer upon carrier acceptance of the shipment.
Proof of Delivery & Fulfillment Carrier tracking confirmation, including but not limited to delivery scan, timestamp, GPS data, signature confirmation, or photo confirmation where available, constitutes valid proof of delivery and order fulfillment by SBX Performance.
3

Packages Marked Delivered but Not Received

If tracking shows Delivered but you have not received the package, complete the following steps before contacting SBX Performance:

1
Check all delivery locations including porch, mailbox, garage, side entrance, leasing office, and surrounding areas.
2
Ask household members, neighbors, or building staff whether they accepted the package on your behalf.
3
Confirm the shipping address entered at checkout was complete and accurate.
4
Wait until the end of the delivery day, as carriers sometimes scan packages early before final drop-off.
5
If Shipping Protection was purchased, file a claim through Navidium. If protection was declined, contact the shipping carrier directly.
Stolen Deliveries If Shipping Protection was purchased and you believe the package was stolen after confirmed delivery, Navidium may require supporting documentation such as a written statement, photo evidence, or a police report depending on the claim.
4

Shipping Claim Resolution

If You Purchased Shipping Protection File your claim directly with Navidium using the claims link or claims process provided on the website. Include your order number, a description of the issue, and all requested supporting documentation.
If You Declined Shipping Protection You must pursue any shipping-related claim directly with the carrier. SBX Performance is not responsible for coordinating, reviewing, funding, or resolving carrier claims when Shipping Protection was declined.
  • Navidium claims are independently reviewed and decided by Navidium, not by SBX Performance
  • SBX Performance may provide order documentation when reasonably requested, but does not approve or deny claims
  • Claims may be denied if documentation is incomplete, deadlines are missed, or fraud is suspected
  • Claim processing times are controlled by the carrier or Navidium and are not guaranteed by SBX Performance
  • Shipping Protection is separate from and does not modify SBX Performance’s return, refund, or warranty policies
5

Manufacturer Warranty Coverage

Products sold by SBX Performance are generally covered only by the original manufacturer’s warranty, if any. Warranty coverage terms, exclusions, duration, and remedies vary by brand and product.

Warranty Assistance SBX Performance may assist customers with warranty communication when possible, but warranty approvals, denials, timelines, replacement decisions, and final remedies are determined solely by the manufacturer.
No Additional SBX Warranty SBX Performance does not provide any separate product warranty beyond what is explicitly offered by the manufacturer unless otherwise stated in writing on the product listing.
6

Installation Disclaimer

Performance automotive parts should be installed by a qualified professional or experienced technician familiar with the specific application. Improper installation, tuning, setup, or supporting modifications may cause product failure, vehicle damage, drivability issues, or void manufacturer warranty coverage.

Professional Installation Recommended SBX Performance strongly recommends installation by a licensed mechanic or experienced performance shop familiar with the platform and product type.
Costs Not Covered by SBX Performance SBX Performance is not responsible for labor costs, installation fees, tuning fees, diagnostic charges, towing, rental vehicles, vehicle downtime, lost use, or any incidental, indirect, special, or consequential damages related to installation, removal, or use of any product.
7

Warranty Claim Process

To initiate a manufacturer warranty claim through SBX Performance assistance, contact us with the following:

  • Order number
  • Product name and brand
  • Clear written description of the issue
  • Photos or video showing the defect or problem
  • Any supporting installation or diagnostic information requested by the manufacturer
Submit Warranty Requests To Email sales@sbxperformance.com with the required documentation to reduce delays in forwarding the claim for review.
Warranty Review Is Not Automatic Approval Submission of a warranty request does not guarantee warranty coverage, refund, replacement, or reimbursement. All warranty outcomes remain subject to manufacturer review and approval.
Questions About Coverage? Contact us before ordering if you need clarification on Shipping Protection or manufacturer warranty support.
sales@sbxperformance.com
SBX Performance LLC · Poughkeepsie, NY · sbxperformance.com